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VPN Registration and IP Whitelisting System

Frequently Asked Questions

  • Verification of “Subscriber Information” and “IP address” from Internet service provider
  • Correct information of Service provider, Subscriber ID (issued by Internet Service Provider), CNIC and IP addresses
  • Relevant and readable documents

  1. Which features are available in portal for IP Whitelisting and VPN Registration
  2. Ans:
    • VPN registration for Companies
    • VPN registration for free lancers having letter of authentication
    • IP Whitelisting for Call Centers
    • IP Whitelisting for Video Conference for organizations and companies
  1. Which type of documents would be required
  2. Ans: PTA has reduced documentation for VPN registration and IP Whitelisting and following documents would be required

    VPN for Companies:
    • CNIC of applicant (Both sides)
    • Letter of Incorporation or proof of Active tax payer
    VPN for free lancers
    • CNIC of applicant (Both sides)
    • Letter of Authentication from employer / business concern
    Call Centers
    • CNIC of applicant (Both sides)
    • Letter of Incorporation or proof of Active tax payer
    • Call Center registration Certificate from PSEB
    • Fee in case of five or more IP addresses (including previously whitelisted IP addresses)
    Video Conferencing
    • CNIC of applicant (Both sides)
    • Letter of Incorporation / letter from Government organizations / companies
    • Fee in case of five or more IP addresses (including previously whitelisted IP addresses)

Note: All applicants need to upload documents in the relevant field

  1. What is the procedure to register / IP Whitelisting
  2. Ans: At step one, applicants have to register company / free lancers and then can apply for registration or IP Whitelisting

  1. Can individuals need to register
  2. Ans: Individual free lancers having static IP address and letter of authentication from employer / business concern

  1. Is there any need to register employees working from home
  2. Ans: Registered VPN servers can serve employees working from home and there is no need to register each VPN client.

  1. Whether static IP would be required for VPN registration or IP Whitelisting or not ?
  2. Ans: Yes, there is requirement of static IP address, either in Pakistan or abroad

  1. Is there any fee for VPN registration or IP Whitelisting
  2. Ans: There is no fee for VPN registration, however, fee for IP whitelisting is applicable for IP addresses five or more (including previously whitelisted IP addresses)

  1. Whether Voice over VPN is allowed or not
  2. Ans: Voice is generally not encrypted due to encryption overhead. If required, applicants need to process through their service providers by providing valid justification and network diagram. Decision will be made on case to case basis, after evaluation of application.

  1. Is there any need to register server deployed abroad, having users in Pakistan
  2. Ans: Yes, any legitimate foreign server accessed from Pakistan need to be registered.

  1. What is the processing time?
  2. Ans: PTA will process soon after the verification of credentials from respective operator.

  1. What applicant has to do after receiving “Provisionally Approved” email from PTA
  2. Ans: After receiving “Provisionally approved” email from PTA, applicant can start it’s work and need to send original pay order / bank draft, to PTA, (where fee is applicable). Status in the application portal will automatically updated after confirmation of payments, however, in case of delay in sending original pay order / bank draft, provisionally whitelisted IP address can be delisted

In case of any further clarification, please send queries to IPreport@pta.gov.pk  or contact PTA helpline 0800-55055 (From 9:00 AM to 9:00 PM) seven days a week.